FAQ
1. What materials is the jewelry made of?
MERAIS O.E. jewelry is made from selected high-quality materials, such as stainless steel and other durable alloys, depending on the design.
The exact information is listed in the description of each product.
2. Does jewelry tarnish or deteriorate?
The materials we use are resistant to wear and tear during daily use.
However, proper care (avoiding contact with water, perfumes and chemicals) helps maintain the appearance of the jewelry over time.
3. Are the products ready-made or made to order?
MERAIS O.E. products are ready to ship, unless explicitly stated otherwise in the product description.
4. How long does it take for my order to be shipped?
Orders are processed within a reasonable time after confirmation of payment or cash on delivery.
Delivery time is indicative and depends on the destination country and the shipping company.
5. Which countries do you ship to?
MERAIS O.E. ships to:
• Greece
• Cyprus
• Bulgaria
For shipments to any other country, please contact us to discuss the possibility and shipping costs.
6. What is the shipping cost?
Shipping costs are displayed during checkout and may vary depending on the country and shipping method.
7. Is cash on delivery available?
Cash on delivery is only available where it appears as an option during checkout and may incur an additional charge.
8. Can I return a product?
The consumer has the right to withdraw within fourteen (14) days, in accordance with applicable law, except in the case of:
• products that have been used or worn,
• products that are not returned for hygiene reasons (e.g. earrings).
More information is provided in the Returns Policy.
9. What happens in the event of a defective product?
In the event of a defective product, the customer must contact the Company within forty-eight (48) hours of receipt, sending relevant documentation.
Each case is examined individually, in accordance with applicable legislation.
10. Can I change or cancel my order?
Changes or cancellations are only possible before the order is shipped and after contacting the Company.
11. How can I contact you?
You can contact MERAIS O.E. through the contact details listed on the website (email or contact form).
12. Are transactions safe?
Yes. All transactions are made through secure third-party payment systems and are protected by modern security protocols.